verveforge Order & Shipping Policy

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Welcome to verveforge. We are committed to getting your grocery and kitchen essentials to you safely and on time. The policies below are written to give you a clear, honest picture of how we handle every order — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are typically processed the same business day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation and are shipped only Monday through Thursday, so they never sit in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Automatically applied to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

verveforge ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling fees once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email with a direct tracking link and courier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your order is placed.

• If you need to change your shipping address or modify your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to accommodate your request, but once an order has been transferred to the shipping carrier, we are unable to change the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: verveforge
• Customer Support Email: [email protected]
• Customer Support Phone: 19174120631
• Physical Business Address: 855 Bryant Ave Apt 5F, Bronx, NY 10474-5532, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST